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Frequently Asked Questions

The purpose of this section is to answer some of the most common questions asked of accountants. If you have any general enquiries, feel free to contact us.

Are you qualified accountants?

Yes – we are registered tax agents (licence no. 25452828) offering the highest level of service. Our team comprises of Chartered Accountants and our firm is registered with the Institute of Chartered Accountants (ICAA).

ICAA is the most respected professional body for accountants in Australia and New Zealand representing over 72,000 members. Members strive to uphold the accounting’s profession’s commitments to ethics and quality in an unwavering dedication to act in the interest of the public.

To become and maintain being a Chartered Accountant, our team members must complete a rigorous study and practical program as well as meeting a yearly continuing education requirement to stay up-to-date on changing regulations and laws. Click here to read our guide on the difference between a Chartered Accountant and a regular Accountant. 

A Chartered Accountant can provide you guidance, advice and peace of mind that you’ll be taken care of with the highest level of attention and care.

Do you offer free initial consultations?

Yes we do! We provide our first 45-minute consultation for free. This gives us the opportunity to better understand your situation and to assess whether we are the right fit for you. To book an appointment, click here.

I currently have an accountant but I'm not happy. How do I switch?

We understand this can be quite stressful! We’ve created a video and guide on exactly how you should do this. Get in touch with this and we can help you facilitate this process.

How much do you charge?

Click here to see our monthly packages and rates.

Do you charge by the hour?

No we don’t as long as you are on one of our monthly packages.

We believe that charging by the hour promotes inefficiency and clouds our clients’ judgement. In our experience, clients often avoid or hesitate to call us for advice in fear of spending more money. We find that this often results in poor communication between the client and the accountant and ultimately poorer business performance.

Do you offer bookkeeping services?

Yes we do, however these are quoted separately to our monthly pricing plans. Contact us to receive a quote within 48 hours.

How many accountants will I be working with?

Just one.

Your Client Manager will be your single point of contact for all matters.

What types of services do you offer?

We offer a range of services tailored to small businesses or contractors.

Refer to either our solutions for Small Businesses or Contractors page for more information.

Access our resources library to help you manage your business better

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